Welcome to PTI Security Systems' RMA website. You need to have an account with us to request an RMA.

Make sure to review our IMPORTANT NOTES below and Return Policy before submitting an RMA Request. Thank you!

IMPORTANT NOTES:

1) If submitting an RMA for a nonfunctional product, a valid Tech Support Ticket MUST be opened and proper troubleshooting completed prior to RMA approval. Failure to follow this step will result in a declined RMA request.

2) A $99 service fee and/or 20% restock fee may apply depending on RMA reason/inspection results.


TO SUBMIT AN RMA:

Step 1 - Create an account if this is your first time using our online system.
Step 2 - Submit a new RMA Request
Step 3 - Enter your Product, Quantity, Serial Number and Order ID and enter a detailed description and return reason.
Step 4 - **IMPORTANT** You MUST attach a copy of the INVOICE that shows when the product was purchased.
Step 5 - If possible, upload photos showing the described problem.
Step 6 - Submit product info, add another RMA item if applicable, click I am done and submit the RMA Request!
Step 7 - You will receive an email when your RMA has been approved, follow the link to print out your RMA Return Form.
Step 8 - You MUST include a copy of the RMA return form in your return package to avoid delay.
Step 9 - Please send the complete item including the housing. Our inspection team needs the ORIGINAL HOUSING and any other parts included for their inspections.

You can check the status of your RMA at any time by logging back into this site. Thank you for choosing PTI Security Systems!